Admissions Coordinator-Remote position — Austin, TX

Nova Recovery is seeking a skilled and compassionate Admissions Coordinator to support clients and their families through one of the most important moments in their recovery journey.

The schedule

• The schedule will fluctuate between the day, afternoon and evening shift which also includes weekends and holidays.

What you will do

• Key Responsibilities:
• Inquiry & Admissions Coordination
• Respond promptly and professionally to phone and email inquiries.
• Ask appropriate screening questions to gather comprehensive intake data.
• Accurately input and update inquiry and admission information.
• Coordinate with clinical and operational teams to present complete information for admission decisions.
• Work with referral sources to gather assessments or documentation as needed.
• Ensure referral source details are recorded and routed to appropriate business development representatives.
• Follow-Up & Communication
• Conduct timely follow-up with prospective clients via phone, email, or mailed correspondence.
• Log and monitor follow-ups in Lightning Step and Pipedrive to ensure no leads are lost.
• Maintain communication with the admissions and clinical teams to relay client status.
• Customer Service & Representation
• Demonstrate a professional and compassionate approach with all clients, families, and stakeholders.
• Educate clients and families on the programs and services offered.
• Coordinate client transportation logistics when applicable.
• Provide virtual tours or guidance when in-person visits are requested.
• Uphold the image of Nova Recovery Center and Eudaimonia Recovery Homes with tact and professionalism.

What you need

Required

• Job Requirements:
• Strong communication and customer service skills.
• Proficient in Pipedrive, Lightning Step.
• Must be able to read and interpret a benefit verification and generate accurate client quotes.
• Prior experience in healthcare admissions, behavioral health, or a related field highly preferred.
• Ability to multitask in a fast-paced, remote environment while maintaining attention to detail.
• Technically savvy and comfortable troubleshooting basic internet and computer issues.
• Must reside in Arkansas, Ohio or Texas and have a reliable high-speed internet connection and backup (e.g., hotspot).
• ________________________________________
• Work Environment & Physical Demands:
• Fully remote role – must work from within the states of Arkansas, Ohio or Texas.
• Standard office equipment used regularly: phone, computer, and web-based platforms.
• Long periods of sitting and computer work; occasional light lifting (up to 10 lbs).

Preferred, not required

If you hold the credential and the rest is thin, apply anyway. The preferred list is what we would like, not a filter we run.

Where you would work

Austin — 601 Old Oaks Ranch Road, Austin, TX 78676. On site, and worth saying plainly: this is a Briarwood Detox Center campus rather than a Briarwood building, so the photographs elsewhere on this site are not of it.

Questions about this role

Equal opportunity

We welcome applicants from every background, including people with lived experience of recovery. Hiring decisions are made on credential, experience and fit for the role. Briarwood Detox Center is operated by Nova Recovery LLC, which is the employer named on the application.